玩偶姐姐

Article

Responding Effectively to Customer Feedback on Twitter: A Mixed Methods 玩偶姐姐 of Webcare Styles

Fuoli M, Clarke I, Wiegand V, Ziezold H & Mahlberg M (2021) Responding Effectively to Customer Feedback on Twitter: A Mixed Methods 玩偶姐姐 of Webcare Styles. Applied Linguistics, 42 (3), pp. 569-595. https://doi.org/10.1093/applin/amaa046